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Pay-off & Inquiry Systems:
How do Pay-offs work now for the Carrier?


>>>How it works now >>> What's wrong with that? >>> PoIS Solution >>> See a demo


How does it work now?

  1. Find lienholder information from policy
  2. Lookup lender contact information from rolodex
  3. Call Lender's Help Desk, or access Lender's IVR system
  4. Say/enter 17-digit VIN
  5. Request Guarantee Letter from Lender (fax, email, snail-mail)
    1. Follow-up
    2. Follow-up
  6. Send funds to lender (check) with instructions to ship title to agent/auction
  7. Lender produces pick slip, ships title
    1. Follow-up
    2. Follow-up
    3. If no title, Lender sends Lien Release letter
    4. Insurer applies for new title


Lender Holds Lien and Title


Lender holds Lien and Title


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